Great Lakes Physio Terms & Conditions.

The information contained in this website is for general guidance on matters of health interest only. While we have made every attempt to ensure that the information contained in this website has been obtained from reliable sources, Great Lakes Physiotherapy is not responsible for any errors or omissions, or for the results obtained from the use of this information.

Choice of Practitioners
Our goal is to deliver an exceptionally friendly, prompt and professional service, with the practitioner of your choice. Sometimes your chosen practitioner will be fully booked or not available on that day. On those occasions, we will attempt to give you appointments around those times or provide another highly qualified physiotherapist to continue your care.

Assessment Practices
Patients may be expected to remove certain articles of clothing to allow for a detailed musculoskeletal assessment. Patients are entitled to bring a chaperone if they so wish to.

Liability
All Great Lakes Physiotherapy practitioners are insured through their respective insurance companies. Great Lakes Physiotherapy adopts assurance protocols in accordance with the clinical guidelines as are specified by the Australian Physiotherapy Association.

Fees and Your Account
All fees are due at the time of service. Medicare Care Plans cover some of the fee for treatment, we do not bulk bill. TYRO HealthPoint and EFTPOS facilities are available at the front desk for automatic claiming through your private health fund.

Appointment Scheduling / Missed Appointments
Your physiotherapist will design a Recommended Action Plan for your treatment. You will achieve your best outcome by adhering to the plan.  

We ask that you schedule your appointments in advance to achieve our mutual goal.  

Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments.

If an appointment must be changed, 24 hours notice is required. A cancellation fee applies if less than 24 hours notice is given. This fee is not covered by compensable bodies and must be paid by the patient. People who repeatedly miss or reschedule appointments will regretfully be discharged from care.

If you do not provide satisfactory notice of cancellation, you will incur:

1. A fee equivalent to 50% of the treatment charge for cancellations inside 24 hours of the appointment time but more than 4 hours before the appointment time.

2. A fee equivalent to 100% of the treatment charge if less than 4 hours notice is given.

Consideration will be given for unavoidable circumstances.

Referrals
The greatest compliment we can receive is the referral of a friend or family member. We appreciate you entrusting us with the care of your close ones. The referral of your family and friends is much appreciated as it assists in their own wellbeing and plays a vital role in the success of our business.

Mobile Phones
Out of respect for others please turn off your mobile phone.

1. General

We agree to provide the physiotherapy services to you on the terms set out in this Agreement. This document represents the entire understanding between the Parties, and - except for those terms implied by law and which cannot be excluded and any other terms specifically incorporated by reference - no other terms apply.

2. Consent

You signify your consent to this Agreement by purchasing any physiotherapy services from this website. We do alter this Agreement from time to time, and you must review this document before each purchase. This document was last changed on 01 April 2020.

If you are under 18 years of age, you must provide us with the written consent of your parent or guardian, who must also agree to -

• be bound by this Agreement;

• provide proper supervision in relation to the provision of information to us; and

• provide proper supervision in relation to your use of our physiotherapy services

3. Purpose and nature of our physiotherapy services

You acknowledge that -

• no online service is a perfect substitute for an "in person" consultation with a physiotherapist; and

• we are unable to guarantee that our treatments will result in a cure of your particular complaint or condition. We recommend treatments that we believe are likely (based upon our experience and training) to be effective, but we cannot guarantee results.

4. Suitability of our physiotherapy services

It may become obvious to us that our physiotherapy services are not suitable for you. In these circumstances, we will not provide the physiotherapy services to you. Instead, we will refund any money paid to you, and will suggest an alternative course of action.

5. Provision of information by you

You acknowledge that in delivering our physiotherapy services, we are completely reliant upon the information that you provide us. In this regard, you agree to provide us with:

• accurate and complete information in response to our online questionnaires and any follow up questions which we ask of you; and

• any information which could reasonably be expected to be relevant to your condition or treatment.

6. Provision of advice by us

We agree to provide you with a written document containing your treatment programme or other requested information by email within two business days.

7. Using our physiotherapy services

a. Full understanding required: You must not implement our treatment program or act on any advice unless you fully understand it. Please ask any questions before implementing any treatment program or acting on any advice provided by us.

b. Cessation: You must immediately cease using our treatment program and cease acting upon any advice give by us if you experience any pain or discomfort. In these circumstances, you must contact us as soon as possible.

c. Third persons: You must not provide our treatment program to any other person. We assume no duty of care in relation to any third persons.

8. Liability

a. Statutory Terms: The laws in force in NSW imply certain terms into contracts between consumers and businesses. These include warranties that our services are to be delivered with due care and skill, and that they are reasonably fit for the purposes for which they are intended. Such terms form part of this Agreement, and no part of this Agreement is intended to to exclude, restrict or modify those terms or our liability to you for breach of those terms.

b. Exclusion: Subject to sub-clause (a) above and our obligation under any law not to exclude or restrict our liability to you, we exclude all liability to you which is related in any way to your use of our physiotherapy services -

1. of whatever nature (whether any indirect, incidental, special or consequential loss or damage or otherwise, including loss of business or other profits); and

2. however arising (whether through the law of negligence or tort generally, breach of contract, breach of statutory duty or otherwise).

c. Limitation: Where liability cannot be excluded under sub-clause (b) above, any liability incurred by us in relation to our physiotherapy services is limited to $1,000 unless we specifically agree an alternative amount with you. We would be prepared to agree to increase the cap on our liability in return for you paying a higher fee for our physiotherapy services.

9. Privacy

Our Privacy Policy forms part of this Agreement.

10. Governing Law

This Agreement is governed by the laws in force in the State of New South Wales, and you submit to the jursidiction of the courts in that State.

11. Definitions

In this document and the documents incorporated by reference, the following terms have the following meanings unless the context clearly requires otherwise:

"Agreement" means the terms and conditions of purchasing our physiotherapy services as set out in this document and the documents incorporated by reference;

"Business Days" means any day other than a Saturday or a Sunday or a day declared as a public holiday under the Public Holidays Act (NSW 2010);

"Great Lakes Physio" means us;

"Physiotherapy services" means any physiotherapy or health-related services provided by us in return for a fee including any assessment, diagnosis, advice or treatment program; and

"Website" means the website located at the domain "greatlakesphysio.com" and on all sub-domains, folders and sub-folders on this domain.

12. Interpretation

In this document, unless the context clearly requires otherwise:

1. The terms "we", "us" and "our" are references to are provided via this web site, which is owned and operated by Great Lakes Physiotherapy Pty Ltd, trading as Great Lakes Physio, our successors and assignees;

2. Words defined in the singular have the corresponding meaning in the plural;

3. Reference to a "person" includes a reference to a corporation, association or other entity;

4. Reference to a "written request" means a request submitted to us by email, by post, by fax or using the "contact us" form on the web site;

5. Reference to the "Parties" means both you and us; and

6. All monetary amounts are expressed in Australian dollars.